Impact Of Businesss Process Re-Engieering On Organizational Performance Of Medical Supply Companies In Enugu, Nigeria
Sunday, Ikechukwu Emmanuel
ESUT Business School, Department of Business Administration, Enugu State University of Science and Technology, Enugu State.
Prof. Fred O. Eze
Nigerian Institute of Advanced Legal Studies, Abuja, Nigeria
Prof. Chris C. Orga
Department of Business Administration, Enugu State University of Science and Technology, Enugu State.
Abstract
The study evaluated the impact of business process re-engineering on organization performance of medical supply companies in Enugu state Nigeria. The specific objectives were to: examine the impact of leadership commitment on quality improvement and evaluate the impact of ongoing continuous improvement on costs reduction of medical supply companies in Enugu state. The area of the study was food and beverage firms in Enugu State. The study used the descriptive survey design approach. The instrument data collection was questionnaire. A total population of 813 selected staff of the study organisations. The adequate sample size of two hundred and sixty-one (261) using Freund and William's statistic formula at 5 percent margin of error. Two hundred and nineteen (219) staff returned the questionnaire and accurately filled. That gave 88 percent response rate. Data was presented and analyzed using Likert Scale and the hypotheses using the Z- test. The findings indicated Leadership commitment had significant positive impact on quality improvement, Z =5.473 < 7.906, P. <.05 and Ongoing continuous improvement had significant positive impact on costs reduction of medical supply companies in Enugu state, Z(= 6.369 < 8.869, P. <.05. The study concluded that Leadership commitment and ongoing continuous improvement had significant positive impact on costs reduction and quality improvement of medical supply company in Enugu state. the study recommended among others that the companies should endeavour to be committed Leadership as this will enhance and shape organization, aligning goals with customer needs, fostering continuous improvement, building trust, and driving innovation